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Website: https://jerseyloftke.com/
Last Updated: 14 October 2026
At Jersey Loft Kenya, we aim to provide a smooth and reliable shopping experience. Please read our Shipping & Return Policy before placing an order for football jerseys, kids’ kits, retro kits, league merchandise, or Formula 1 (F1) caps.
1. Shipping Policy
Delivery Within Nairobi
Nairobi CBD: Delivery arrangements and applicable charges will be confirmed when your order is placed.
Within Nairobi County: We arrange deliveries to homes, offices, and other accessible locations within Nairobi County.
Outside Nairobi: We offer delivery to other parts of Kenya through available courier services.
Delivery charges and estimated delivery times depend on your location, order size, and courier availability. We will communicate the applicable delivery fee and estimated timeline before confirming your order.
Order Processing
Orders are processed after confirmation and verification of payment, where applicable.
Processing times may vary depending on product availability and order volume.
Orders placed on weekends or public holidays may experience additional processing time.
If there is a significant delay, we will make reasonable efforts to notify you.
Shipping Charges and Delivery Times
Shipping charges are determined by the delivery location and the courier service used. The applicable charges will be communicated before your order is finalised.
Delivery times are estimates and may be affected by weather, traffic, courier delays, or other circumstances beyond our reasonable control.
Delivery Locations
We deliver within Kenya, subject to courier availability.
Customers must provide accurate contact details and a complete, accessible delivery address. Please ensure that someone is available to receive the order.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, is incomplete, or contains the wrong product, please contact us as soon as possible.
Provide your order details and, where possible, photographs of the item and its packaging so we can assess the issue and advise on the next steps.
We will work with you to resolve eligible complaints in accordance with our return policy and applicable Kenyan consumer protection laws.
2. Return and Exchange Policy
We want you to be satisfied with your purchase. Our return and exchange policy covers football jerseys, kids’ kits, retro kits, league merchandise, and F1 caps.
Return Eligibility
Please contact us promptly if you receive a defective, damaged, incorrect, or materially misdescribed product.
For a return or exchange request to be assessed:
The product should be unused and in its original condition, with tags and packaging intact where applicable.
Proof of purchase or an order number must be provided.
The reason for the return or exchange must be explained.
Customers should contact us before sending any item back.
Products that have been worn, washed, altered, or damaged through misuse may not qualify for a return or exchange, except where required by law.
Wrong Size or Product Selection
Customers are encouraged to confirm jersey sizes, kit specifications, cap designs, colours, and product details before ordering.
If you select the wrong size or product, please contact us to discuss available exchange options. Exchanges are subject to stock availability and any applicable terms communicated when the order is placed.
Nothing in this policy removes any rights you may have under applicable Kenyan law.
Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect item:
Contact us using the details provided below.
Provide your order number and a description of the problem.
Include photographs where possible.
Follow the return or exchange instructions provided by our team.
Once the product has been assessed, we will communicate the available resolution, which may include a replacement, exchange, repair where appropriate, or refund, depending on the circumstances and applicable law.
Refund Policy
Where a refund is approved or required by law, we will communicate the refund process and expected timeline.
Refunds will generally be made through the original payment method where possible, or through another mutually agreed method.
Any delivery or return charges will be handled in accordance with the circumstances of the return and applicable law.
Exchange Policy
Exchanges are subject to product availability.
If an exchange is approved, we will explain the exchange process and any applicable delivery arrangements before proceeding.
Where an exchange is necessary because we supplied an incorrect, defective, or damaged product, we will address the matter in accordance with applicable law.
Return Shipping
Please contact Jersey Loft Kenya before returning a product so we can provide the appropriate instructions.
Responsibility for return delivery costs will depend on the reason for the return and applicable legal requirements. We recommend using a trackable delivery service and keeping proof of dispatch.
3. Important Information
This policy applies to purchases made through Jersey Loft Kenya’s website or directly through our business.
Product availability may vary, and exchanges are subject to available stock.
Customers should inspect their orders promptly upon delivery.
We reserve the right to assess return and exchange requests individually, subject to applicable Kenyan law.
Nothing in this policy excludes or limits statutory consumer rights.
4. Contact Us
For shipping enquiries, returns, exchanges, or delivery assistance, please contact us:
Business Name: Jersey Loft Kenya
Website: https://jerseyloftke.com/
Phone: +254 757 068 608
Email: loftplussaleske@gmail.com
Physical Location:
Norwich Union House, 3rd Floor, Old Wing, Suite 8
Off Moi Avenue
Nairobi, Kenya.
Thank you for shopping with Jersey Loft Kenya!